Reimbursement policy

The company makes returns in accordance with the Law “On Consumer Protection”.

  • Return period: 14 days
  • Cost of return: by agreement
  • Warranty period: 12 months.

Article 9 of the current Law of Ukraine “On Consumer Protection” provides for the consumer’s right to exchange non-food goods of appropriate quality for similar, if the purchased product did not fit the shape, size, style, color, size or for other reasons can not be used for its intended purpose. the product was not used and if its product form, consumer properties, seals, labels and the settlement document issued by the seller together with the product are preserved. The seller has no right to refuse to exchange (return) goods that are not included in the list, if it meets all the requirements of Art. 9 of the Law (preserved product form, labels, seals, there is a settlement document, etc.).


  • The Cabinet of Ministers of Ukraine has approved a list of goods of proper quality that are not subject to exchange or return (Resolution of the Cabinet of Ministers of March 19, 1994 № 172).